FAQ
What is a vintage rug?
Vintage rugs have been loved in homes for years. Our pieces are from as early as the beginning of the 1900s. Each rug is one of a kind as it was produced by hand and not by machine. Vintage rugs can take months or years to create and have been since passed down generation to generation. Many of our rugs would also classify as 'antique' (100 years old or older.) Learn more about vintage rugs below.
Can you make me a custom rug?
We cannot, we do not make rugs. We source rugs that were made decades ago and curate them into collections we love. If you are looking for a specific size or design however, you can reach out and we may be able to help find something for you.
What are the rugs made of?
Our rugs are all made from 100% natural fibers. Wool, cotton or silk will be listed in the description of each item.
What is the difference between handmade and machine made rugs?
We source only handmade vintage rugs, every knot or weaving was done by an artist's hand, with their taste for color, design and unique sizes. Handmade rugs often have different features like: asymmetrical designs, nomadic patterns, signatures or other phrasing in Arabic, abrash (change in fiber tone due to the dying process of the yarns), organic shape (often the edges are not perfectly straight lines like a machine processed rug creates.) Machine made rugs often use artificial dye, chemicals, or glues which will make the rug more difficult to clean and cause premature aging even when using natural fibers. Machine made rugs are made using a template and can be produced alongside thousands of others just like it. Our handmade rugs are chosen because they have stood the test of time, and are heirloom quality pieces and are truly each one of a kind and so special (we're obsessed, can you tell?)
Are the rugs clean?
Our rugs have been professionally cleaned before they arrive in our shop. They receive a sun bath to freshen up, and are vacuumed before they come into your home from any debris they may have picked up while in our staging for photographs.
How to I care for my vintage rug?
These rugs have lived in homes for decades, sometimes even a century! They have been cared for by their owners for a long time, and are ready for you to pickup where they left off. Most vintage rugs can be vacuumed, test a vacuum out first on a low setting, and remove the beater rod. Avoid border or fridge or any vulnerable areas in the rugs like repairs. You may also opt to shake or use a rug beater on your rugs, typically once a week or so. You may also opt for professional rug cleaning services a couple times/decade. Please be sure they do not use steam cleaning or hot water, and are experienced in cleaning vintage textiles. Some rug collectors prefer to not use any chemicals or enzymes in their rug cleaning to protect the longevity of their natural fiber rugs. Follow us on Instagram for care tips and videos of spot cleaning.
What is your return policy?
We currently have a no return policy. We do our best to mark the size, any blemishes or repairs or unique characteristics of the rugs on our website so you can incorporate those into your decision when selecting a rug.
How can I shop in person?
You can shop us in person, if you are local to DFW. DM us to set up a time to shop from our website collection, and any unposted inventory in person via appointment, or stop by to see our exclusive Terramania collection at 219 W Pecan Street in Downtown Celina, TX.
We are currently working out details to have an additional exclusive collection of rugs on location in Historic Downtown McKinney as well, stay tuned for news!
Not local, but want to see more of our rugs? You can find additional Hello Again Rugs inventory on Terramania's website: terramaniashop.com.
Can I try the rugs out in my home?
For locals to DFW area, yes! We are working on a service where you can schedule a time for us to bring rugs into your home for a fun design chat. This service will include a fee that can be applied toward your rug purchase during the visit. DM us to see info on this option.
Will you help me choose the right rug for my home?
We would love to chat design with you. For email inquiries reach out to info@helloagainrugs.com, or find us on instagram (@HelloAgainRugs) to chat in our DMs.
How often do you get new inventory?
We are constantly sourcing new inventory, if there is something you are looking for, send us a message and we will keep our eyes out just for you. We will have new items in Terramania and on our website regularly, including sneak peeks on our Instagram stories, where you can get first dibs on new inventory at sneak peek pricing!
Where do you get your rugs from?
Our rugs are sourced from all over the world via long standing relationships from our rug slinger, Molly Nunez, and originate from Turkey, Persia, Morocco, India, Peru and more. If you are interested in shopping from our sources directly, we apologize we do not give that information out but you can talk to us about collaboration opportunities if you’re looking to carry vintage rugs for your business.
How can I carry Hello Again Rugs in my store?
If you’re interested in having our rugs in your store for a pop up or as a curated collection that matches your branding, reach out to us to talk about all of our collaboration options.
Have any questions we didn't quite answer? Reach out to us info@helloagainrugs.com or for quick responses, find us on Instagram.com/HelloAgainRugs